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H20 Code of Conduct for Parents / Carers

As a parent / carer of a H20 member we understand you have the right to:

  • Be assured that your child is safeguarded during their time with us.


  • Know how to access our club policies, rules and procedures.


  • Know who the Welfare Officer is and how to contact them.


  • Know that any concerns about your child’s welfare will be listened to and responded to.


  • Be informed of problems or concerns relating to your child, where appropriate.


  • Know you will be immediately informed should your child be involved in an accident or become injured.


  • Provide your consent or otherwise for photography during lessons.


  • Make a complaint.


As a parent / carer of a H20 member we expect you to:




  • Make sure your child has the right equipment for lessons and/or other activity sessions they may attend.  Where appropriate this would include providing them with the appropriate food and drink required.


  • Ensure your child arrives to sessions on time and is picked up promptly.


  • Inform us if you’re running late to collect your child or if your child is going home with someone else.


  • Complete all consent, contact and medical forms and update us straight away if anything changes.


  • Maintain a good relationship with the staff at H20.


  • Tell us if you wish to talk to us about any concerns regarding your child. We will arrange a private and convenient time so you can talk to us.


  • Not enter poolside or interrupt lessons unless in an emergency situation.




  • Remember that children get a wide range of benefits from participating in our lessons and activities, like making friends, getting exercise and developing skills.


  • Behave positively as a spectator treat others with respect.


  • Give encouragement to your child and tell them when they’ve done well and provide support when they are struggling.


  • Respect and celebrate difference at H20 and and not discriminate against anyone else on the grounds of gender, race, sexual orientation, faith or ability.


  • Respect all children and adult H20 members.


  • Respect the H20 team and all volunteer helpers.


  • Understand that the use of abusive or inappropriate language, bullying, physical violence or any other behaviour which hurts others will not be tolerated.


  • Understand that poor behaviour may result in the club taking disciplinary action against you. Any behaviour which alleges a criminal offence will be reported to police by the club.


  • Ensure your child understands their Code of Conduct.


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